Frequently Asked Questions About Pinna - FAQ - Pinna

As schools across the country close and parents are working from home (as able) to mitigate the spread of COVID-19, we recognize the need for resources now more than ever. As a result, we're providing an additional 30 days of free listening, giving you 60 days free with the promo code PINNA4KIDS.

To activate, create an account and enter the code in step 2 of the sign up process here on Pinna.fm.

FAQ

What is Pinna?

Pinna is an on-demand audio subscription service that reimagines kids’ entertainment. Each podcast, audio show, music album and audiobook on Pinna is expertly developed and curated for kids 3-12. From science and fantasy to interactive game shows and mysteries, music and more, Pinna has hundreds of hours of programming to pique the interest of every kid and get them giggling, guessing, wondering, puzzling, and participating. Pinna is an ad-free, screen-free way to play and listen.

Can I give Pinna as a gift?

Yes! You can gift Pinna to family, friends, your kids’ teacher or whoever you’d like!

When purchasing a Pinna gift, you have the option of giving a 3 months, 6 months or 1 year subscription. Plus, you can choose to either print a copy of the unique gift code or you can have the gift sent as an email on a date of your choosing – complete with a personalized message.

To make someone’s day, please visit the Pinna gifting page.

How do I redeem a gift subscription?

First, congratulations!! You (or your kids) have been given the gift of immersive storytelling, engaging audiobooks and award-winning music.

Second, to redeem a gift, please follow the following steps:

New Pinna users

You must create an account and enter your unique code found. You can do all that here.

For current iOS, Android subscribers

If you are a current Pinna subscriber and you signed up through your personal device (iOS, Android) then you will need to first cancel your current subscription, let it expire and then redeem your gift by clicking here.

For current subscribers who signed up on Pinna.fm

Your gift will automatically be applied to your account after your existing subscription term ends. This can be tracked and reviewed at any time by visiting your Account Settings.

How do I learn about new features, audio shows, episodes, music and audiobooks?

We are dedicated to developing and curating the most interesting, exciting and engaging content for kids 3-12. We are constantly adding new podcasts, music and audiobooks to our content library so the best way to stay informed is to subscribe to our newsletter.

Once logged in, go to the Parents navigation section and select Newsletter. You will then be prompted to confirm your email address. You can expect to receive an initial email confirming your enrollment as well as weekly communications from us. Don’t have an account yet? No problem. Follow this link to sign up: http://bit.ly/Pinna_Newsletter

For more frequent check-ins and to share your experiences with us, stay connected to Pinna by following @PinnaAudio on Facebook, Instagram and Twitter.

How much does Pinna cost?

We currently offer two subscription options that kick in after a 30-day free trial:

  • A month-to-month option at $7.99/month USD
  • A yearly option at $79.99/year USD, which equates to 2 additional months FREE (beyond the trial period)

Both options unlock unlimited access to all Pinna Original podcasts, partner podcasts, music and audiobooks - over 1,000 things to listen to! Plus, you can listen on any mobile device via the Pinna app as well as stream on your desktop/laptop.

*Please note that all prices are in US Dollars (USD). App stores will display cost based on exchange rates and your location.

Why does Pinna cost money?

Pinna is a kid-safe environment which, in part, means that it is free of ads and free of messaging aimed at your kids. Because Pinna does not rely on advertising as a revenue source, we must collect subscription fees in order to continue to create amazing Pinna Original podcasts and acquire top content from partners across the music, podcasting and audiobook space.

Why is a credit card required at sign up?

Pinna asks for a payment method to ensure you don't have any interruption in service after the free trial ends. We do this by sending an authorization request to your financial institution to verify that your payment method works. These requests are not charges, but in some cases they may temporarily affect your available account balance.

What happens after my free trial ends?

If you enjoyed your free trial, you will be automatically charged for a monthly or yearly subscription – depending on what plan you selected at sign up – and continue to have unlimited access to Pinna. If you canceled your trial before it ended, you will not be charged, and you will no longer have access to the Pinna library.


Keep in mind that if you elect to cancel before your free trial ends, you must do so 24 hours before the date of your first payment to avoid being charged. To check the status of your account as well as confirm the date of your payment, please visit My Account Settings under Manage Subscription. You can access this portal once logged in, behind the parent/teacher portal. We do not offer refunds if the cancellation deadline is missed.

Why was I charged earlier than expected?

If your billing date is scheduled for a date that does not occur in a given month (such as the 31st), you’ll likely be billed on the last day of that month instead. We do not offer refunds if the cancellation deadline is missed.

Will my subscription auto-renew?

Yes! Depending on the plan you selected, your subscription will automatically renew each month or each year so that your service is not interrupted. To stop auto-renewal, you will have to to cancel your subscription. We do not offer refunds if your cancellation deadline was missed.

How can I upgrade my subscription from monthly to annual?

In order to upgrade your subscription, go to pinna.fm and click on the “Parents” or “Teachers” section in the top right. To access, verify your age by inputting your birth year. Once verified, click on “Manage subscription” and scroll down to the “Membership status” section and click “Change plan”. Select which new plan you’d like and click confirm.

*Note: The plan selected will go into effect after your current billing cycle.

How can I cancel my subscription?

We are sorry to hear you want to cancel your subscription. Keep in mind that if you elect to cancel before your free trial ends, you must do so 24 hours before the date of your first payment to avoid being charged. We do not offer refunds if your cancellation deadline was missed.

If you signed up on https://pinna.fm/ you can cancel via your web browser or in the app by logging in and clicking on the parents/teachers portal in the navigation bar. Select "Cancel my subscription" and follow instructions to cancel your account.

If you subscribed to Pinna via your iOS/Android/Amazon device, please follow the corresponding instructions provided in the below links.

What’s the best way to start listening?

There is no right or wrong way to enjoy the thousands of original audio show and podcast episodes, award-winning audiobooks, songs and musical artists. From setting the tone for the day around the breakfast table with an interactive audio game show, turning on upbeat music during a drive or enjoying a quiet moment listening to a favorite audiobook, there’s an audio experience for every time of day and every mood.

Can I listen to Pinna offline?

Yes, Pinna is available offline! Whether you’re on the go, without service, or looking to save your data, don't miss a moment with Pinna by building out your very own offline listening library. You can download your favorite podcasts, audiobooks, or music in two ways:

Navigate to the content you’re looking to listen to

  1. Select "Download" at the top right, to be able to access the entire podcast, audiobook or album offline
  2. Expand the three dots next to each track to download that specific episode, chapter, or song

All downloaded content will appear in the "My Library" section within the navigation bar. Here you have the ability to delete any downloaded content by selecting the edit icon.

To manage device storage space, visit "Download Settings" in the Parents' section. There, you can delete all downloads.

Can I create my own playlist?

Yes! You can create your own, or listen to one of our pre-populated Pinna playlists for every mood & moment!

You can add your favorite podcasts, audiobooks, or music to a playlist in two ways:

Navigate to the content you’re looking to curate

  1. Select "Add to playlist" at the top right, to be able to add the entire podcast, audiobook to a playlist
  2. Expand the three dots next to each track to add that specific episode, chapter, or song to a playlist

All playlists will appear in the "My Library" section within the navigation bar. Here you have the ability to add/remove any content by selecting the edit icon.

What devices does Pinna support?

Pinna is available to stream on all iOS, Android, and Amazon devices including tablets and smartphones. Additionally, listeners can access Pinna via their desktop by entering in the username and password created at sign up to log in from https://account.pinna.fm/log-in.

With seamless cross-device listening, use your log in information to access your account on any supported device so that you can pick up right where you left off!

Inside tip: keep an ear out for our Alexa integration soon!

Is Pinna available on smart speakers? (Alexa, Google Home, Sonos, etc.)

Pinna is not currently integrated with smart speakers, but we can assure you we have this feature on our product roadmap. Our plan is to roll out our Alexa skill in 2020 with others to follow after. In the meantime, you can listen on any bluetooth speaker.

Is Pinna compatible with my smart TV? (Roku, Apple TV, Samsung, etc.)

Pinna is not currently integrated with smart TV or smart TV devices, but we can assure you we have this feature on our product roadmap. In the meantime, many devices have screen mirroring capabilities to allow you to listen to content from your phone on your TV.

Can Pinna be used in the classroom?

YES! With hours of listening across various topics and categories, Pinna has podcasts, audio shows, music and audiobooks to match every need. Anytime Art creates a virtual art studio in any space while ExtraBLURT and ExtraBLURT Jr, encourages participation in an audio game show format. Grimm, Grimmer, Grimmest takes place in a classroom with witty commentary from school kids while The Unexplainable Disappearance of Mars Patel is a gripping adventure that will keep kids riveted.

Browse the content library to hear more!

Inside tip: We'll be launching a teacher portal on our website soon to help provide teacher resources to integrate Pinna in the classroom!

Can multiple listeners be listening at one time?

Yes! Pinna supports multiple users listening at once. Whether you have one kid in the bath listening to Piper and the Dots on a tablet, one in their special nook listening to a gripping mystery on a borrowed mobile phone or the whole family guessing along to trivia on a laptop speaker, Pinna is perfect for any moment.

For an even more customized experience, we are launching playlist functionality by November and user profiles early 2020.

What does kidSAFE certified mean?

Pinna is a member of the kidSAFE Seal Program, an independent safety certification service designed specifically for kid-friendly websites and technologies. For Pinna, that means we adhere to COPPA rules and regulations ensuring that we do not collect any personally identifiable information about your kids and we keep any account information behind a gated wall for only adults to access.

Additionally, we are ad-free which means that we do not let anyone advertise to your kids. Whether they are browsing for an adventure audiobook or listening to a thrilling mystery podcast, you can be sure that their experience will not be interrupted by unwanted messaging.

Does Pinna track my kids' activity?

Pinna uses tracking technologies on its web player and mobile app, which are the child-directed portions of our service, for analytics purposes only. Those trackers gather information about the device – not the person – accessing the streaming media player, and we have configured them so that they do not collect information that personally identifies children or could be used to track them across third party websites or services. Pinna uses advertising trackers too, but we limit their use to our marketing pages on www.pinna.fm, which are designed for adults. Our web player and mobile app do not have advertising trackers. Please continue reading for more information about the distinction between tracking for analytics and advertising, and please feel free to review our Privacy Policy, which is our official statement about our data processing.

First and foremost, we absolutely do not collect, or use, sell, or disclose your kid’s/student’s name, address, email, or any other information that would personally and directly identify him or her. In fact, we have no mechanism or business reason to collect that information. The only information we need from you (the parent/teacher) is your contact and payment information to maintain the account.

Second, we collect analytics information automatically about our users’ devices on our web player and mobile app. The third parties we use for this purpose are listed in our Privacy Policy. This information is, for example, IP address and browser type. Like most other internet-enabled businesses, we need analytics to effectively run our business; for example, it is important to know which shows are popular across our user base. If you allow your kids/students to use your device to visit the Pinna web player or our mobile app, we will gather information about that activity for our internal analytics. But the analytics information we collect does not allow us to personally identify you or your kid/student, and we do not use it for online marketing on our website or on others’ websites.

Third, we collect information for marketing purposes, but only from our homepage and its associated marketing pages on www.pinna.fm – that is, the ones designed for adults. We do not use advertising trackers on our web player or app. The third parties we use for this purpose are listed in our Privacy Policy. We use this information to incentivize people who might enjoy our services to subscribe.

Thank you for reading. Our goal is to earn your trust and provide an exceptional service. Please don’t hesitate to contact us at contact@pinna.fm with any questions.

Is Pinna available in my country?

YES! Pinna is now available via your local app store in all countries. While we strive to offer diverse content that celebrates all cultures, the primary language of Pinna is English. If you have any specific questions on how to access Pinna locally, please reach out to us at contact@pinna.fm and we'll be happy to assist!

How are the audio shows developed and content curated?

At Pinna, we believe in a kid’s right to explore, discover, learn and play on their own terms. Therefore, every audio show and content piece is developed and acquired with kids in mind. In fact, every show produced is carefully vetted by experts in the children’s cognitive development field including advisors specifically focused on literacy, education, culture, psychology and curriculum. We want to ensure everything your kids are exposed to is not only enjoyable but also age appropriate.

Why did the audiobook I was listening to disappear?

We want all the world’s audiobooks, podcasts, and music on Pinna, but availability can vary over time and between countries, depending on the permissions from rights holders. We add new content to Pinna every day, so if you can’t find something specific you’re looking for, it may appear (or reappear) soon.

I want to work with Pinna - can I?

Yes! We'd love to hear from collaborators in the industry, creators, artists, actors, writers, etc. and have created a streamlined process for you to easily reach out to us.

Please follow this link to submit your name, proposal/pitch, etc: https://pinna.submittable.com/submit

My kids love Pinna, how can I get more involved?

Every Pinna Original Podcast is created for kids and goes through a formal kid-testing process. Therefore, we are always looking for kid testers to hear the latest shows in production and provide their honest opinions - as only kids can!

Please click the following link to sign up: https://pinna.submittable.com/submit

If your kids qualify for the particular project we're working on at the time, we will reach out!

Can my kids be on a podcast?

We are actively looking for kids to share their opinions and stories in upcoming podcasts - and would love to hear from you! While we can't guarantee that everyone will be included, if you think your kids would be a great fit, please fill out the short questionnaire.

Your information will only be used by the Pinna Production Team and will not be shared.

How do I contact Pinna?

We are always happy to hear from our listeners of any age! Please email us at: contact@pinna.fm or connect with us by following @PinnaAudio on Facebook, Instagram and Twitter.