FAQ

Pinna is an on-demand audio subscription service that reimagines kids’ entertainment. Each podcast, audio show, music album and audiobook on Pinna is expertly developed and curated for kids 3-12. From science and fantasy to interactive game shows and mysteries, music and more, Pinna has hundreds of hours of programming to pique the interest of every kid and get them giggling, guessing, wondering, puzzling, and participating. Pinna is an ad-free, screen-free way to play and listen.

Our different pricing offerings allow you to listen to Pinna the way you want to! Click here to see our pricing options.

Our Basic plan provides you an opportunity to explore the app and sample content before deciding what subscription plan might work for you. All we need is an email to get started.

With Pinna Full-Access, you unlock the entire Pinna content library including Pinna Originals and key features such as creating personal playlists and the ability to download to listen offline - any time, anywhere. Full-Access is only $7.99/month for a monthly plan or $5.99/month (billed annually) for an annual plan after a free trial!

Not ready to subscribe? Try our flexible option and only pay for what you want to hear. Purchase individual Pinna Original content by seasons with a one time, non-recurring payment.

If you signed up on the Pinna website, you can cancel via your web browser.

1. Log into the Pinna website

2. Click on "My Account" (Upper right corner)

3. Click on "Manage Subscription"

4. Scroll down to "Cancel my subscription"

OR - if you are already logged into Pinna

1. Click on Parent/Teacher settings

2. Scroll down to "Manage Subscription"

3. Scroll down to "Cancel my subscription"

If you subscribed to Pinna via your iOS/Android/Amazon device, please follow the corresponding instructions provided in the below links. Please cancel directly with your App store of choice, and please note that Pinna cannot cancel these subscriptions for you.

• Apple
• Android
• Amazon

If you subscribed via Apple Podcasts please see the next FAQ.

Please keep in mind that if you elect to cancel, you must do so at least 24-48 hours before the date of your first payment to avoid being charged, depending on the platform you signed up on. We are not able to process refunds for payments made through third parties such as an app store, and do not offer refunds if the cancellation deadline is missed.

If you signed up for one of Pinna's Apple Podcast Channels, you will need to cancel directly with Apple Podcasts.

You can view or change subscriptions you purchased in the Podcasts app or the App Store by following directions below:

1. In the Podcasts app on your Mac, choose Account > View Apple ID. Media & Purchases settings opens.
2. Click Manage next to Subscriptions.
3. Click Edit next to a subscription, then do any of the following:
   • Change subscription options: In the Options list, select a setting, then click Done.
   • Cancel your subscription: Click Cancel Subscription, confirm the cancellation, then click Done.

Keep in mind that if you elect to cancel, you must do so at least 24-48 hours before the date of your renewal date to avoid being charged, depending on the platform you signed up on. We are not able to process refunds for payments made through third parties such as an app store, and do not offer refunds if the cancellation deadline is missed.

Pinna offers seasonal promotions which are only redeemable on the Pinna.fm website. Promotions are only available to new customers at this time.

To redeem a promotional code as a new customer, please sign up on Pinna.fm and when you are on Step 2, please click the "I have a promo code" link and enter the code. If you have any issues please reach out to contact@pinna.fm

Yes! After you've entered your payment details and selected a plan, your subscription will automatically renew each month or each year, depending on the plan you selected, so that your service is not interrupted. To stop auto-renewal, please cancel your subscription before your renewal date which can be found in your manage subscription section.

We are not able to process refunds for payments made through third parties such as an app store, and do not offer refunds if the cancellation deadline is missed.

To help other families and educators discover and enjoy Pinna, we’d love if you can rate and review us in your app store!

Leave us a review!

• Apple App Store
• Google Play
• Amazon App Store

Yes! You can gift Pinna to family, friends, your kids’ teacher or whoever you’d like!

When purchasing a Pinna gift, you have the option of giving a 3 months, 6 months or 1 year subscription. Plus, you can choose to either print a copy of the unique gift code or you can have the gift sent as an email on a date of your choosing – complete with a personalized message.

To make someone’s day, please visit the Pinna gifting page.

First, congratulations!! You (or your kids) have been given the gift of immersive storytelling, engaging audiobooks and award-winning music.

Second, to redeem a gift, please follow the following steps:

New Pinna users

You must create an account and enter your unique code found. You can do all that here.

For current iOS, Android, Amazon subscribers

If you are a current Pinna subscriber and you signed up through your personal device (iOS, Android, Amazon) then you will need to first cancel your current subscription, let it expire and then redeem your gift by clicking here.

For current subscribers who signed up on Pinna.fm

Your gift will automatically be applied to your account after your existing subscription term ends. This can be tracked and reviewed at any time by visiting your Account Settings.

Yes! If you’re not sure yet if you want to subscribe, go to https://pinna.fm/purchase-podcasts-audiobooks to view our Pinna Original podcasts available for one- time purchase.

Pinna Basic is our free version that allows you to listen to select episodes of Pinna Originals and sample clips for our entire library collection. All you need is an email and password to start listening, no credit card required. In order to unlock everything on Pinna, you’ll need to start a monthly or annual subscription. With Pinna Full-Access, you’ll be able to enjoy thousands of podcast episodes, audiobooks, and music without any restrictions. You’ll also be able to create your own playlists, and download to listen offline. In order to upgrade, head to your settings page and select “Choose a plan”.

We currently offer two subscription options that kick in after your free trial:

• A month-to-month option at $7.99/month USD that auto-renews monthly
• A yearly option at $5.99/month USD (billed annually), which is nearly 3 months FREE that auto-renews annually

Both options unlock unlimited access to all Pinna Original podcasts as well as audiobooks, podcasts, and music from the best brands around the world! With content added daily, there's always something new for your kids to listen to! Plus, you can listen on any mobile device via the Pinna app as well as stream on your desktop/laptop.

*Please note that all prices are in US Dollars (USD). App stores will display cost based on exchange rates and your location.

Pinna is a kid-safe environment which, in part, means that it is free of ads and free of messaging aimed at your kids. Because Pinna does not rely on advertising as a revenue source, we must collect subscription fees in order to continue to create amazing Pinna Original podcasts and acquire top content from partners across the music, podcasting and audiobook space.

After selecting a plan for Pinna Full-Access, we ask for a payment method to ensure you don't have any interruption in service after the free trial ends. We do this by sending an authorization request to your financial institution to verify that your payment method works. These requests are not charges, but in some cases they may temporarily affect your available account balance.

If you entered a payment method at sign-up, you will be automatically charged for a monthly or yearly subscription after your free trial ends – depending on what plan you selected at sign up – and continue to have unlimited access to Pinna. Otherwise, you will be prompted to select a plan and enter a payment method. If you canceled your trial before your free trial ended, you will not be charged, and you will no longer have access to the Pinna library.

Keep in mind that if you elect to cancel before your free trial ends, you must do so 24 hours before the date of your first payment to avoid being charged. To check the status of your account as well as confirm the date of your payment, please visit My Account Settings under Manage Subscription. You can access this portal once logged in, behind the parent/teacher portal. We are not able to process refunds for payments made through third parties such as an app store, and do not offer refunds if the cancellation deadline is missed.

If your billing date is scheduled for a date that does not occur in a given month (such as the 31st), you’ll likely be billed on the last day of that month instead. Monthly billing occurs on a 4-week basis not on a calendar month.

To check the status of your account as well as confirm the date of your payment, please visit [Manage subscription]([manage_subscription]) in the parents’ or teacher portal. We are not able to process refunds for payments made through third parties such as an app store, and do not offer refunds if the cancellation deadline is missed.

In order to upgrade your subscription, go to pinna.fm and click on the “Parents” or “Teachers” section in the top right. To access, verify your age by inputting your birth year. Once verified, click on “Manage subscription” and scroll down to the “Membership status” section and click “Change plan”. Select which new plan you’d like and click confirm.

*Note: The plan selected will go into effect after your current billing cycle.

If you signed up on your Apple/iOS device with a username instead of an email address, please note that there are few Pinna features that will not be available to you.

• You can change your password if it’s known but you will not be able to recover your password without an email address - you will need to restore the Pinna app if lost (see below FAQ)
• You will not have access to the “Manage Subscription” section of the Pinna app found in the Parent/Teachers section, if you wish to, please add an email address (see below FAQ)
• You will not be able to log in on the Pinna.fm webplayer as it recognizes email address only
• You will not have the option to opt-in to the Pinna newsletter, unless you add an email address.

Please log into your Pinna account on your Apple/iOS device and navigate to the “Parent/Teachers” section. You will see an “Add email” link, please click on that link and add an email address.

Pinna unfortunately will not be able to look up your self selected username as that is private to you. Instead, you will need to “restore” the Pinna app, instructions can be found below:

1. Log into Pinna on your Apple/iOS device, click “Sign up”
2. On Step 1 of 2, add a new username or email address and password
3. On step 2 of 2, instead of selecting a plan, scroll down and click on “Restore purchase” link and follow Apple’s instructions

Please email Pinna Support at Contact@pinna.fm for further assistance.

We’re so happy that you want to share the fun with friends and family. If you have an active parent account, you can invite them to enjoy FREE access to Pinna Full-Access for 7 days before subscribing. And the best part? They’ll still be eligible for a free trial if they decide to start a subscription and continue listening. Look for the share button while listening to find your unique code to share via email, text, social media, or wherever you chat with your friends and family.

We are dedicated to developing and curating the most interesting, exciting and engaging content for kids 3-12. We are constantly adding new podcasts, music and audiobooks to our content library so the best way to stay informed is to subscribe to our newsletter.

Once logged in, go to the Parents navigation section and select Newsletter. You will then be prompted to confirm your email address. You can expect to receive an initial email confirming your enrollment as well as weekly communications from us. Don’t have an account yet? No problem. Follow this link to sign up: http://bit.ly/Pinna_Newsletter

For more frequent check-ins and to share your experiences with us, stay connected to Pinna by following @PinnaAudio on Facebook, Instagram and Twitter.

Yes! All active subscribers have access to our referral program, allowing you to earn credit for every referral that becomes a Pinna paying subscriber. You can invite friends and family to join Pinna by sending an email invitation or by sharing your unique referral invitation link. To access your link, navigate to the “Refer a friend” portal in the parent/teacher section.

Those who sign up using your invitation or link will receive a discount of 50% off of their first subscription payment, while you will earn $10 that can be redeemed or combined as e-gift cards to a wide variety of top retailers such as Amazon and Starbucks, donated to non-profit organizations, exchanged for cash cards, or for the classroom!

We are here to help! If you are having a technical issue please follow the steps below:

If you’re listening on the web…

Step 1: Please turn off any AD blockers in your browser - this interferes with playing audio on Pinna. If this does not resolve this issue, proceed to step 2.

Step 2: Please email us at contact@pinna.fm and tell us what device you are using (e.g. iPhone 12 on iOS version 12.1.4 or Google Pixel 2 on Android version 9, etc.). Please provide a step by step description of what is occurring and, if possible, include screenshots or a screen record. We’ll work with you to resolve the issue as quickly as possible!

If you’re listening in our app...

Step 1: Please ensure that you have the latest version of the Pinna app. Go to your Google / Apple / or Amazon store to update Pinna to see if that resolves the issue.

• Google Play
• Apple
• Amazon

Step 2: Please check the memory/space on your device as that may interfere with playing audio. To manage your storage, navigate to the parent/teacher portal and click on download settings to free up space as needed.

Step 3: Please email us at contact@pinna.fm and tell us what device you are using (e.g. iPhone 12 on iOS version 12.1.4 or Google Pixel 2 on Android version 9, etc.). Please provide a step by step description of what is occurring and it’s helpful to include screenshots or even a screen record. We’ll work with you to resolve the issue as quickly as possible!

From setting the tone for the day around the breakfast table with an interactive audio game show, turning on upbeat music during a drive or enjoying a quiet moment listening to a favorite audiobook, there’s an audio experience for every time of day and every mood.

We’ve heard from listeners and parents that they are using Pinna as a “helper” throughout their busy day:

• At the breakfast table
• During carpools or errands
• After school snack-time
• After dinner wind-down
• Before bedtime

Tune into a Pinna curated playlist or create your own, use Discover or Search tools to find new content and areas of interest, or simply browse the home screen.

Pinna is a perfect screen free entertainment option whenever you are looking for it.

Yes! With Pinna Full-Access, you can enjoy offline listening via the Pinna app on any mobile device or tablet! Whether you’re on the go, without service, or looking to save your data, don't miss a moment with Pinna by building out your very own offline listening library. You can download your favorite podcasts, audiobooks, or music in two ways:

While in the app, navigate to the content you’re looking to listen to

1. Select "Download" at the top right, to be able to access the entire podcast, audiobook or album offline
2. Expand the three dots next to each track to download that specific episode, chapter, or song

All downloaded content will appear in the "My Library" section within the navigation bar. Here you have the ability to delete any downloaded content by selecting the edit icon.

To manage device storage space, visit "Download Settings" in the Parents' section. There, you can delete all downloads.

Yes! With Pinna Full-Access, you can create your own, or listen to one of our pre-populated Pinna playlists for every mood & moment!

You can add your favorite podcasts, audiobooks, or music to a playlist in two ways:

Navigate to the content you’re looking to curate

1. Select "Add to playlist" at the top right, to be able to add the entire podcast, audiobook to a playlist
2. Expand the three dots next to each track to add that specific episode, chapter, or song to a playlist

All playlists will appear in the "My Library" section within the navigation bar. Here you have the ability to add/remove any content by selecting the edit icon.

At Pinna, we believe in a kid’s right to explore, discover, learn and play on their own terms. Therefore, every audio show and content piece is developed and acquired with kids in mind. In fact, every show produced is carefully vetted by experts in the children’s cognitive development field including advisors specifically focused on literacy, education, culture, psychology and curriculum. We want to ensure everything your kids are exposed to is not only enjoyable but also age appropriate.

However, sometimes parents want to further customize their kids’ listening experience. We offer a few ways to do this:

Age filter:

We have an age filter, which allows you to narrow down selections based on your kids' age. (For ease of mind, we partner with experts in the cognitive development field and kid test all Pinna Original podcasts to determine appropriateness of our content.)

Download and listen:

With offline listening available, you can easily download content you'd want your kids to listen to and let them listen to Pinna in airplane mode.

Playlists:

You could create a custom playlist for your kids incorporating the content you'd want them to listen to. (This can be downloaded and listened to offline as well).

Profiles coming soon:

In 2021, we'll have profiles for each listener so you can customize content even further!

Pinna is available to stream on iOS, Android, and Amazon devices including tablets and smartphones that allow apps. Older devices may not have enough processing power or space available for a good audio experience. Listeners can access Pinna via their desktop by entering in the username and password created at sign up to log in from https://account.pinna.fm/log-in.

With seamless cross-device listening, use your log in information to access your account on any supported device so that you can pick up right where you left off!

Inside tip: keep an ear out for our Alexa integration soon!

Pinna is not currently integrated with smart speakers, but we can assure you we have this feature on our product roadmap. In the meantime, you can listen on any bluetooth speaker.

Pinna is not currently integrated with smart TV or smart TV devices, but we can assure you we have this feature on our product roadmap. In the meantime, many devices have screen mirroring capabilities to allow you to listen to content from your phone on your TV.

YES! With hours of listening across various topics, subjects, and categories, Pinna has podcasts, audio shows, music and audiobooks to support your classroom. Create a virtual art studio with Anytime Art, enhance novel studies with The Unexplainable Disappearance of Mars Patel or Ghost of Jessica Majors, introduce financial literacy with Emma-Made Lemonade, or create interactive moments with 5 for 5 Trivia and ExtraBLURT.

To learn more, check out the educator portal on our website that provides insight into the benefits of using audio in the classroom and how to integrate with your students! Plus, we have FREE teacher resources designed and developed by expert curriculum builders and mapped to national standards!

If you have an active teacher subscription to Pinna and are not able to set up Pinna on in-school devices, you can share your unique class code with your students. During school hours, 8am – 4pm, Monday through Friday, students can use your class account to listen from anywhere—safely and securely. Visit https://pinna.fm/teachers/remote to learn more!

To assign individual listening assignments, we recommend creating Playlists for each student. You are able to add full chapter books, individual chapters or episodes, full seasons of podcasts, etc. to your playlists to make the experience more customized.

Student profiles (and eventually the ability for kids to have individual logins under one account), tracking progress for individual students, as well as integration with Google Classroom, and other platforms, are on the product road map.

Creating a teacher-friendly product is a main priority here at Pinna and we'd welcome any feedback or suggestions you may have along the way. If you haven't already had the chance, check out our FREE teacher resources where you'll find lesson plans and activity sheets mapped to curriculum and national standards!

We do hope you are able to take advantage of our 60 days free teacher offer and discover all the great benefits of audio in the classroom!

Yes! Pinna supports multiple users listening at once. Whether you have one kid in the bath listening to Piper and the Dots on a tablet, one in their special nook listening to a gripping mystery on a borrowed mobile phone or the whole family guessing along to trivia on a laptop speaker, Pinna is perfect for any moment.

For an even more customized experience, we are launching user profiles 2021.

Pinna is a member of the kidSAFE Seal Program, an independent safety certification service designed specifically for kid-friendly websites and technologies. For Pinna, that means we adhere to COPPA rules and regulations ensuring that we do not collect any personally identifiable information about your kids and we keep any account information behind a gated wall for only adults to access.

Additionally, we are ad-free which means that we do not let anyone advertise to your kids. Whether they are browsing for an adventure audiobook or listening to a thrilling mystery podcast, you can be sure that their experience will not be interrupted by unwanted messaging.

First and foremost, we absolutely do not collect, or use, sell, or disclose your kid’s/student’s name, address, email, or any other information that would personally and directly identify them. In fact, we have no mechanism or business reason to collect that information. The only information we need from you (the parent/teacher) is your contact and payment information to maintain the account.

Second, we collect analytics information automatically about our users’ devices that access the Kids Player. The third parties we use for this purpose are listed in our Privacy Policy. This information is, for example, IP address and browser type. Like most other internet-enabled businesses, we need analytics to effectively run our business; for example, it is important to know which shows are popular across our user base. If you allow your kids/students to use the Kids Player, we will gather information about that activity for our internal analytics. But the analytics information we collect does not allow us to personally identify you or your kid/student, and we do not use it for marketing purposes.

Thank you for reading. Our goal is to earn your trust and provide an exceptional service. Please don’t hesitate to contact us at contact@pinna.fm with any questions!

YES! Pinna is now available via your local app store in all countries. While we strive to offer diverse content that celebrates all cultures, the primary language of Pinna is English. If you have any specific questions on how to access Pinna locally, please reach out to us at contact@pinna.fm and we'll be happy to assist!

We want all the world’s audiobooks, podcasts, and music on Pinna, but availability can vary over time and between countries, depending on the permissions from rights holders. We add new content to Pinna every day, so if you can’t find something specific you’re looking for, it may appear (or reappear) soon!

Yes! We'd love to hear from collaborators in the industry, creators, artists, actors, writers, etc. and have created a streamlined process for you to easily reach out to us.

Please follow this link to submit your name, proposal/pitch, etc: https://pinna.submittable.com/submit

Every Pinna Original Podcast is created for kids and goes through a formal kid-testing process. Therefore, we are always looking for kid testers to hear the latest shows in production and provide their honest opinions - as only kids can!

Please click the following link to sign up: https://pinna.submittable.com/submit

If your kids qualify for the particular project we're working on at the time, we will reach out!

We are actively looking for kids to share their opinions and stories in upcoming podcasts - and would love to hear from you! While we can't guarantee that everyone will be included, if you think your kids would be a great fit, please fill out the short questionnaire.

Your information will only be used by the Pinna Production Team and will not be shared.

We are always happy to hear from our listeners of any age! Please email us at: contact@pinna.fm or connect with us by following @PinnaAudio on Facebook, Instagram and Twitter.